How can we help?
Tell us what happened, which screen you were using, and when it occurred. Do not email passwords, payment-card details, or customer health information.
Contact support
Email support@spotwait.com. Launch support target: acknowledge urgent access, queue, privacy, or billing incidents within one business day.
Frequently asked questions
Do guests need to download an app?
No. Guests join from a QR code or browser link and follow their private status page from their phone.
What does the Shopify integration read?
The first release requests read-only access to Shopify locations so a merchant can connect the correct SpotWait location. It does not request order, customer, product, inventory, or payment access.
What does the Clover integration read?
The first release requests read-only merchant identity access for setup, location connection, and marketplace billing status. It does not request order, customer, inventory, or payment access.
Where do staff manage the queue?
Staff use the shared SpotWait dashboard in a modern browser. Shopify POS also provides a tile showing the current connection and mapped-location status.
How do I remove the integration?
Uninstall SpotWait from the marketplace that installed it. SpotWait revokes the stored marketplace credential and removes the marketplace entitlement. You can also contact support for help with a workspace or data request.
Account and data requests
Account owners can delete their account inside SpotWait under Settings → Account → Delete account. For access, correction, export, or deletion questions, use the same support address.
Service status
If QR joining or the staff dashboard is unavailable, keep a temporary paper list and avoid collecting information you do not need. SpotWait support will post incident instructions here when a public status page is activated.