Terms of Service

Agreement and authority

SpotWait is published by Les entreprises Keenavio. By creating an account, purchasing a plan, or using SpotWait, you agree to these terms and the Privacy Policy. If you use SpotWait for a business or other organization, you confirm that you have authority to bind that organization. You must be legally able to enter this agreement.

The service

SpotWait is a web app for managing live queues, QR joining, guest status, staff actions, analytics, business settings, and related account operations. Features may differ by plan, business type, location, release status, or provider availability. Wait times, queue positions, notifications, and analytics are operational aids and may be delayed or inaccurate; businesses remain responsible for their real-world service decisions.

Accounts and authorized users

You must provide accurate account information, keep credentials secure, assign staff only the access they need, and promptly remove access that is no longer authorized. You are responsible for activity performed through your account or workspace, except to the extent caused by SpotWait's breach of these terms or applicable law. Notify support promptly if you suspect unauthorized access.

Business and guest data

You retain ownership of data you or your authorized users submit to SpotWait. You grant SpotWait and its service providers a limited right to host, copy, transmit, display, and otherwise process that data only to provide, secure, support, and improve the service or comply with law.

You are responsible for deciding what guest information to collect, providing required notices, obtaining any required consent, responding to guest requests, and ensuring that your instructions and data are lawful. Do not enter payment-card data, account passwords, protected health information, government identification numbers, or other highly sensitive information into queue notes or custom fields unless SpotWait has expressly agreed in writing to support that use.

Messages and notifications

If SMS, email, browser notifications, or other messaging is enabled, you are responsible for lawful recipient consent, accurate message content, opt-out handling, and compliance with carrier and messaging rules. Delivery is not guaranteed and may depend on third-party networks. Do not repeatedly message a guest who has opted out.

Marketplace integrations

When you install SpotWait through Shopify or Clover, you authorize SpotWait to access the marketplace data and permissions shown during installation and to receive lifecycle and billing-status notices needed to operate the integration. The first release uses read-only business and location access and does not request order, customer, product, inventory, or payment data. You can remove the integration through the marketplace that installed it.

Plans, renewal, and payment

SpotWait may offer a free plan and paid subscription plans. Unless the checkout page or an order states otherwise, paid plans are billed in advance and renew automatically until cancelled. A direct website subscription is billed through Stripe. A Shopify or Clover marketplace subscription is billed, renewed, and managed through that marketplace under the price, currency, interval, and provider terms shown in its billing interface. SpotWait does not separately charge a marketplace-installed subscription off-platform. You must keep billing information current with the applicable billing provider.

Prices, included usage, and plan features are shown at checkout or in the billing screen. We may change prices or plan contents prospectively. A price change for an existing recurring subscription will apply no earlier than a future renewal after notice required by law. Failed or overdue payment may result in downgrade, suspension, or termination after reasonable attempts to notify the account owner.

Taxes

Published prices may exclude sales, use, value-added, goods-and-services, harmonized-sales, or similar transaction taxes. Where SpotWait is required to collect tax, the applicable amount will be added at checkout or shown on the invoice. You are responsible for other taxes, duties, or government charges arising from your purchase, excluding taxes based on SpotWait's net income. A valid exemption applies only after acceptable documentation has been received and verified.

Cancellation and refunds

You may cancel a direct website subscription through the Stripe billing portal available from SpotWait or by contacting support. A Shopify or Clover marketplace subscription must be changed or cancelled through that marketplace, including by uninstalling when the provider treats uninstall as cancellation. Unless the applicable billing interface, checkout, or a written offer states otherwise, cancellation stops renewal at the end of the current paid billing period and access to paid features continues until then. Deleting an account may cancel its subscription immediately and remove access and data as described below.

Fees already paid are non-refundable and are not prorated for unused time, unused capacity, early cancellation, downgrade, or non-use, except where applicable law or the marketplace provider requires a refund or SpotWait expressly agrees otherwise in writing. Report a suspected billing error promptly so it can be investigated. A free plan or promotional offer may be changed or ended according to the terms shown with that offer.

Usage limits and fair use

Plans may limit locations, ready texts, users, messages, storage, or features. Queue capacity and other operational safeguards may also apply. You may not avoid a limit by creating duplicate accounts or using automated traffic. We may restrict abusive or unusually burdensome use that threatens security, reliability, or fair access, and will provide notice where reasonably practical.

Acceptable use

You may not use SpotWait to break the law or violate another person's rights; collect information without appropriate authority; send unlawful or unwanted communications; upload malicious code; probe or bypass security; scrape or overload the service; access another organization's data; impersonate someone; resell or sublicense SpotWait without permission; or reverse engineer the service except where applicable law expressly permits it.

SpotWait materials and feedback

SpotWait and its licensors retain all rights in the service, software, branding, documentation, and materials other than customer data. These terms grant only the limited right to use the service during the agreement. If you provide feedback, you permit SpotWait to use it without restriction or payment, provided we do not publicly identify you without permission.

Third-party services

SpotWait relies on third-party services including hosting, authentication, billing, and optional messaging providers. Their separate terms may apply to their services. SpotWait is not responsible for a third party's independent acts, outages, or policy changes, but will use reasonable efforts to operate integrations responsibly.

Changes, suspension, and termination

We may add, change, or discontinue features and may update these terms by posting a new effective date. If a material change adversely affects an active paid subscription, we will provide notice required by law. You may stop using SpotWait at any time.

We may suspend or terminate access for material breach, unlawful or harmful use, security risk, nonpayment, or conduct that threatens other users or the service. Where reasonable, we will give notice and an opportunity to cure. Provisions that by their nature should survive—including payment obligations, ownership, disclaimers, liability limits, and dispute-related terms—continue after termination.

Account deletion and data

Account owners can request deletion in Settings or through /delete-account. If the deleting owner is the only eligible workspace member, linked subscriptions are cancelled and the workspace's live application data is deleted. If another authorized member can take ownership, the workspace remains and the departing user's access is removed. Limited billing, security, tax, accounting, dispute, and legally required records may be retained as described in the Privacy Policy. Export information you need before deletion.

Disclaimers

To the maximum extent permitted by law, SpotWait is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Nothing in these terms excludes a warranty or consumer right that cannot lawfully be excluded.

Limitation of liability

To the maximum extent permitted by law, SpotWait will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunity, or data, arising from the service. SpotWait's total aggregate liability relating to the service will not exceed the greater of US $100 or the subscription fees you paid to SpotWait during the 12 months before the event giving rise to the claim. These limits do not apply where applicable law prohibits them.

Indemnity

To the extent permitted by law, an organization using SpotWait will defend and indemnify SpotWait against third-party claims arising from that organization's unlawful data collection, messages, content, or material violation of these terms. This obligation does not apply to the extent a claim was caused by SpotWait's own breach, negligence, or wilful misconduct.

General terms

If any provision is unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver. You may not assign this agreement without consent, except as part of a genuine business reorganization or sale; SpotWait may assign it as part of a financing, reorganization, merger, acquisition, or sale of assets. These terms, the Privacy Policy, and any applicable written order form are the complete agreement for the service and prevail over prior discussions about the same subject. Mandatory laws and rights in your jurisdiction continue to apply.